Returns and Refunds Policy

At Lameez, your satisfaction is our utmost priority. We are committed to providing you with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to assist you with a smooth and hassle-free returns and refunds process.

RETURN ELIGIBILITY

  • Time Frame: You can return any product within 5 days of delivery. Please ensure that the product is in its original condition, unused, and with all tags and packaging intact.
  • Non-Returnable Items: Certain items are not eligible for return, including:
    • Lingerie and innerwear
    • Customized or personalized items
    • Items marked as final sale or non-returnable

RETURN PROCESS

  • Initiate a Return: To start a return, please contact our customer service team at Contact Us with your order details and the reason for the return.
  • Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send the product back to us.
  • Shipping: Please securely pack the product and ship it to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the safe arrival of your return.

REFUNDS

  • Processing Time: Once we receive and inspect the returned product, we will process your refund within 7-10 business days. You will be notified via email once your refund has been issued.
  • Mode of Refund: The refund will be credited to the original payment method used during the purchase. For COD orders, refunds will be processed to your bank account or through an alternative preferred method as discussed with our customer service team.
  • Shipping Costs: Please note that the original shipping charges are non-refundable. Additionally, the customer is responsible for the return shipping costs unless the return is due to a defect or an error on our part.

    EXCHNAGES

    • Exchange Eligibility: If you wish to exchange a product for a different size or color, please contact our customer service team to check availability. Exchanges are subject to stock availability.
    • Process: Follow the same steps as the return process. Once we receive the returned product, we will ship the replacement item to you.

      DEFECTIVE OR INCORRECT ITEMS

      If you receive a defective or incorrect item, we sincerely apologize for the inconvenience. Please contact our customer service team within 48 hours of receiving the product, and we will arrange for a replacement or a full refund, including any shipping costs incurred.

      CUSTOMERS SUPPORT

      Our dedicated customer support team is here to assist you with any questions or concerns you may have regarding returns and refunds. Please reach out to us at Contact us, and we will be happy to help.

      YOUR SATISFACTION MATTERS

      At Lameez, we strive to ensure that every shopping experience is positive and enjoyable. If you have any feedback or suggestions, please do not hesitate to share them with us. We value your input and continuously work to improve our services.

      Thank you for choosing Lameez. We appreciate your trust and support.

      Warm regards,

      The Lameez Team